PEP does not run on major holidays or on some surrounding days depending on school schedules. The flat program fee for each period is set with these closures already factored in — you are not paying for days PEP is not in session.

A full calendar of program days and closures will be shared with families upon registration. If you have questions about a specific date before registering, reach out at hello@playrbk.com.

Absolutely. PEP is open to any child ages 3–5 in the community, and preschool enrollment is not required. You are welcome to drop your child off directly At Play at 4:15 PM.

Toilet independence is required for all PEP participants, regardless of age. This means your child should be able to recognize when they need to use the bathroom and manage independently with minimal assistance. At Play staff are not able to provide toileting assistance, including diapering. If your child is still working toward this, we hope to welcome them once they are ready. Please reach out at hello@playrbk.com with any questions.

Yes. Member pricing is available to families with an active At Play membership. Because the PEP program fee is paid in advance, if your membership ends before the end of a two-month period, we will invoice you for the difference between the member and standard rate for any remaining PEP days after your membership becomes inactive. Future periods will be billed at the standard rate unless your membership is reactivated.

The Panorama pickup option is entirely optional. Families are always welcome to drop off directly At Play at 4:15 PM.

The Panorama pickup add-on is $2.50 per program day:

• 4 days/week: $20 per period

• 3 days/week: $15 per period

• 2 days/week: $10 per period

Yes. Families enrolling more than one child in PEP receive a 15% sibling discount on the second child's rate.

PEP auto-renews each period — your child's spot and schedule will continue into the next period automatically, and the program fee will be charged in advance at the start of each new period. You don't need to do anything to continue.

If you'd like to make a change — reduce days, add days, switch days, or opt out entirely — just let us know by the deadline for that period (2 weeks before it begins). See the schedule change question below for details and deadlines.

All schedule changes and opt-outs must be submitted to hello@playrbk.com no later than 2 weeks before the start of the new period:

• Period 2 (Nov 1): deadline October 18

• Period 3 (Jan 5): deadline December 22

• Period 4 (Mar 2): deadline February 16

• Period 5 (May 1): deadline April 17

Reducing days (e.g. 4 days → 3 or 2 days): Your reduced schedule takes effect at the start of the following period. No fee — simply notify us by the deadline above.

Adding days (e.g. 2 days → 4 days): We're happy to accommodate this when space allows. You will be charged a prorated amount for the additional days remaining in the current period at the per-day rate ($35 standard / $30 member), plus a $25 schedule change fee. Your updated schedule begins as soon as availability is confirmed.

Switching days (same number of days, different days of the week, e.g. M/W → T/Th): Subject to availability, day switches take effect the following week. A $25 schedule change fee applies.

Opting out: To opt out of a future period, notify us by the deadline above. No fee to opt out. If you wish to return in a later period, re-enrollment is subject to availability.

If an unexpected circumstance arises, please reach out. We will always do our best to work with your family.